All Web Hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus any setup fees) if you cancel your account within 30 days of the activation of your account. Our refund policy does not apply to any additional items or services. No refunds are available after 30 days. Any request for cancellation must be received via the web form, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted. Accounts that are cancelled by us for violating any of our Terms and Conditions and Aceceptable Use Policy will not be eligible for the 30-day money back guarantee. Please allow 2 weeks for refunds to be processed.